The aim of this study is to examine Syrian students’ experiences before and after enrolling in higher education. The study also aims to analyze Syrian students’ relations with other students as well as academic and administrative staff. In this study, a qualitative research method was used, and in-depth interviews were conducted with semi-structured questionnaires. The participants were identified with the maximum diversity sampling technique, and 14 Syrian undergraduate students were interviewed from different universities and faculties in Ankara. The fact that Syrian students have not excelled in Turkish during the TÖMER (Center for Learning Turkish Language) causes many challenges for them in the university and social life. Syrian students have difficulties in establishing effective communication with academic and administrative staff during the university application, registration, and at the courses, exams, and after class activities. Attitudes with prejudices towards Syrian students’ by local students, academic and administrative staff have an adverse effect on Syrian students’ academic performance and adaptation process.